Reshop gives your customers the value of their return straight away, before the item arrives back with you. Reshop carries the risk if the item isn't returned, so you can offer a faster, better returns experience without taking that risk on yourself.
When your customer starts a return, they choose how to get their value:
- Instant refund: their money back now, to their original payment method, a debit or credit card, or a bank account.
- Instant exchange: their new order is placed straight away, without waiting for the return to reach you. If the new item costs more, they pay the difference in the same step.
Either way, your customer sends the original item back within 7 days, using your normal return label and process.
For your customers
Their value back, fast. No waiting days or weeks for a refund or a replacement after they send their return.
Exchanges without the wait. A different size, colour or item is on its way straight away, so the exchange feels like it would in store.
Clear reminders and support. Reshop sends reminders before the return is due and handles questions about Reshop charges directly.
For your business
Keep the sale. Instant exchange turns returns that would have become refunds into exchanges, including trade-ups to a more expensive item.
Improve customer satisfaction. Faster refunds and exchanges remove one of the biggest pain points in online shopping.
Let us handle the risk. Reshop carries the risk of items that aren't returned or don't meet your return policy, and recovers the value from your customer.
No change to your warehouse. Returns arrive on the same label and are inspected, restocked and processed the way they are today.
Increase repurchase velocity. Restoring your customer's purchasing power quickly helps them buy again sooner.
Instant exchange is available for Shopify retailers using Loop. To find out more, contact your Reshop partnership manager.