What do you need help with?
Retailer support
Browse the Retailer Help Center for quick answers, or submit a question and we'll get back to you within 1 business day.
Partnership or performance
Questions about your program or results? Email rachel.engel@reshop.com for partnership support. This is also the right channel for product enhancement requests, feature ideas and feedback to improve the Reshop experience.
Customer support
If your customer has a question about an instant refund or an instant exchange, including Reshop charges, reminders or their return due date, direct them to help.reshop.com to contact Reshop customer service directly.
Questions about your customer's order, the delivery of a new order or your return policy stay with your team.
Need Reshop to step in on a customer issue?
Submit a question and include:
- The customer's Return ID (it's in every email Reshop sends them)
- The customer's email address
- A short description of the issue
We'll pick it up with the customer directly.